Information We Collect

When you use dariventivo's budget tracking systems, we collect different types of information depending on how you interact with our services. Most of this is stuff you give us directly, but some gets collected automatically.

What You Provide Directly

This includes information you enter when creating an account or using our features:

• Name, email address, and phone number for account setup
• Financial data you input into our budget tracking tools
• Payment information when subscribing to premium features
• Messages you send through our contact forms or support channels
• Feedback and survey responses you choose to share

Data Collected Automatically

Our systems collect technical information to help us improve the service and troubleshoot issues:

• Device type, operating system, and browser information
• IP address and general location data (city/state level)
• Pages visited and features used within our platform
• Time spent on different sections of the application
• Error logs and performance data

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves specific purposes related to providing and improving our budget tracking services.

Your personal and financial information helps us:

• Maintain and secure your account access
• Process your transactions and manage subscriptions
• Provide accurate budget tracking and financial insights
• Send important updates about your account or our services
• Respond to your questions and support requests
• Detect and prevent fraudulent activity or security breaches
• Improve our platform based on usage patterns
• Comply with legal requirements and regulatory obligations

Data Storage and Security

Your financial data deserves serious protection. We use industry-standard security measures, but let's be honest about what that means in practice.

Where Your Data Lives

All data is stored on secure servers located within Australia. We use AWS infrastructure with encryption both in transit and at rest. Your financial information never leaves Australian borders without your explicit consent.

Security Measures

• 256-bit SSL encryption for all data transmission
• Multi-factor authentication available for account access
• Regular security audits conducted by third-party experts
• Automated backups with encrypted storage
• Restricted access controls for our staff
• Continuous monitoring for suspicious activity

That said, no system is completely bulletproof. We do our absolute best to protect your information, but if you notice anything suspicious with your account, contact us immediately.

Sharing Your Information

We don't sell your personal data to third parties. Period. But we do work with some trusted partners to keep things running smoothly.

Service Providers

We share limited data with companies that help us operate our platform:

• Payment processors for handling transactions (they never see your full card details)
• Cloud hosting providers for secure data storage
• Email service providers for sending account notifications
• Analytics tools to understand how people use our platform
• Customer support software to manage your inquiries

All these partners are contractually bound to protect your information and can only use it for the specific purposes we authorize.

Legal Requirements

Sometimes we're legally required to share information with government authorities, law enforcement, or regulatory bodies. This might happen if there's a valid subpoena, court order, or investigation into fraudulent activity. We'll always notify you unless prohibited by law.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. These aren't just theoretical – you can actually exercise them.

To exercise any of these rights, email us at contact@dariventivo.com with your request. We'll verify your identity and respond within 30 days. There's no charge for most requests, but we might charge a reasonable fee for excessive or repetitive requests.

Data Retention

We don't keep your information forever. Different types of data have different retention periods based on legal requirements and business needs.

When data reaches the end of its retention period, we securely delete or anonymize it so it can't be linked back to you.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. These are small files stored on your device that help our platform work properly and remember your preferences.

Types of Cookies We Use

• Essential cookies that make the platform function (you can't opt out of these)
• Performance cookies that show us how people use the site
• Preference cookies that remember your settings
• Analytics cookies that help us understand user behavior

You can control cookie settings through your browser, but blocking certain cookies might affect how well the platform works. We don't use third-party advertising cookies.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent and discover your child has created an account, please contact us and we'll delete it promptly.

Changes to This Policy

Privacy laws evolve, and so do our practices. When we update this policy, we'll change the date at the top and notify you via email if the changes are significant. We'll also post a notice on the platform for 30 days after any major updates.

Continuing to use our services after policy changes means you accept the updated terms. If you disagree with changes, you can close your account.

Complaints and Concerns

If you're worried about how we've handled your personal information, we want to hear about it. Start by contacting us directly – we'll investigate and respond within 30 days.

Not satisfied with our response? You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy law compliance in Australia.

OAIC contact details: 1300 363 992 or visit oaic.gov.au